PureSky Customer Focus: Tylyr T., New York
We are speaking to customers about their experience with PureSky Community Solar, and are sharing their stories.
For Tylyr T., managing household expenses has always been about finding practical, reliable solutions that make life easier for his family. Living in – south-west New York, with six children and a uniquely structured property, rising electricity costs and unpredictable utility bills had become a growing frustration.
Like many National Grid customers, Tylyr noticed fluctuations and increases in his energy bills after new meters were installed.
“Since they put in the new meters, bills started doubling and tripling,” Tylyr recalls. “It just felt like things were being misappropriated. There wasn’t any consistency.”
That lack of predictability was the biggest challenge — not just the total cost, but the inability to plan around it.
Discovering Community Solar (By Accident — at First)
Tylyr didn’t set out looking for community solar. In fact, he doesn’t remember exactly where he first saw it.
“It might’ve been an email, or something on Facebook — maybe even the Penny Saver. Something local.”
What caught his attention was how simple it sounded: connect to a local solar farm, keep National Grid as the utility, and see savings without installing anything at home.
That simplicity mattered. Tylyr was wary of horror stories he’d heard around solar — door-to-door sales pitches, expensive equipment, hidden costs, or contracts that locked people in.
“Honestly, I thought it might be a scam at first. It felt too good to be true. People always wonder — what’s the catch?”
Asking the Hard Questions
Before signing up, Tylyr did what many careful customers do: he asked a lot of questions.
- Was there a setup fee?
- How would billing work with National Grid?
- Was there a long-term contract?
- Would he be locked in?
- What would he actually need to do on his end?
“I wanted to understand how it coordinated with National Grid. But I clicked through, reached out, and got all my questions answered with the info that was available.”
That responsiveness made a difference — especially when Frances from the PureSky team followed up directly to help him find a project he qualified for.
“She was amazing. Answered questions quickly, provided feedback — real support. That integrity mattered.”
Plug In, Set It, and Go
What ultimately convinced Tylyr to move forward was how seamlessly community solar fit into his existing setup.
“I could plug into an existing system. No modifications. No installs. Just sign up and go.”
Using renewable energy was also important to him — especially as he’s done his own deep dives into the future of energy systems.
“The way things are going in the world, renewable energy matters. We’re going to need to double our energy output. You start thinking about hydrogen, infrastructure — all of it.”
But ideals alone didn’t drive the decision. Practicality did.
“Saving is saving. A 10% discount is still a discount.”
Real Results, Real Stability
After enrolling through the Grand Island Solar Farm, Tylyr noticed changes quickly.
“Everything just kind of got integrated. The changes happened pretty fast. My bill went down.”
While seasonal usage still varies, the volatility disappeared.
“My bill is much more steady now. National Grid feels more accountable. With greater scrutiny, it seems as though, the numbers are much more reliable.”
For Tylyr’s uniquely configured property — with multiple service lines for the house, apartment, and seasonal AC usage — community solar also offered flexibility. He now has two PureSky accounts, one for the main house and one for the apartment, both on autopay.
“Out-of-the-box thinking is why this works. I can see exactly where usage is coming from. It’s a heck of a lot easier.”
“Saving is saving. A 10% discount is still a discount.”
Service Matters — Especially When It’s Local
As a small business owner himself, Tylyr values responsive, trustworthy support.
“I don’t outsource much. So having a local team who responds, who supports you — that’s important.”
That human layer — quick emails, clear answers, referral support — reinforced his confidence. So much so that he’s already sharing his referral link with friends.
“My bill’s gone down. I tell people, ‘Here’s the link, sign up.’”
His Advice? Don’t Overthink It.
When asked what he’d tell someone on the fence, Tylyr doesn’t hesitate.
“Do it. Sign up. Why haven’t you already? It’s going to lower your bill and make things easier. I don’t know why anyone wouldn’t.”
For families like Tylyr’s, community solar isn’t just about clean energy. It’s about clarity, trust, and knowing what to expect — month after month.
“Do it. Sign up. Why haven’t you already? It’s going to lower your bill and make things easier. I don’t know why anyone wouldn’t.”
