Customer Service Coordinator

This is a Hybrid position: Candidates must reside in the greater Denver area (offices are in downtown Denver). Three days per week in office.

Join the Clean Energy Revolution!

Are you ready to shape the future of sustainable energy? PureSky Energy is uniting communities for a sustainable future, we lead the charge in providing renewable energy solutions that invigorate progress, enhance lives, and leave a legacy of environmental stewardship.

PureSky Energy (“PSE”) is a leading renewable energy company committed to driving the transition to clean and sustainable energy solutions. We specialize in developing, constructing, and operating renewable energy projects across the United States. With a focus on innovation and a dedication to environmental stewardship, we are at the forefront of the renewable energy revolution.

Our core values include each of the following which we live and breathe daily:
Respect | The planet, our communities and each other.
Integrity | Accountability in doing the right thing.
Sustainability | Ethically carving new paths towards a better future.
Energized | The industry and our team have an exciting runway for growth, and we are just getting started.

Overview:

The Community Solar Coordinator will play an important role in (i) managing PureSky’s community solar customers, (ii) ensuring compliance on all regulatory matters relating to community solar in PureSky’s current markets, and (iii) supporting the billing and collections process through interaction with PureSky’s customers, accounting team, utility portals, and other stakeholders as necessary to meet project requirements. This role maintains regular interaction with internal and external resources to support PureSky’s business objectives in activities relating to our community solar farms across the United States.

 

Key Responsibilities:

Community Solar Services

• Provide exceptional customer service for all community solar inquiries including residential and commercial existing customers and prospects.

• Assist in customer acquisition process and contract origination.

• Engage in customer outreach, marketing, and education with existing and new subscribers.

• Ensure compliance with all federal, state, local and utility codes and requirements for the handling of customer personal information and communications.

• Help coordinate all necessary marketing activities and customer communications.

• Manage and communicate with external third parties as needed.

 

Billing and Collections Coordination

• Perform quality checks on utility-originated transfer sheets and invoices.

• Prepare and send customer bills on a monthly cadence.

• Reconcile accounts receivable with monthly reporting.

• Organize internal and external resources to ensure billing and collections are executed on time and on budget.

• Minimize PureSky’s exposure to risk on all transactions.

• Assist in developing and implementing standardized processes to streamline functions related to customer management.

 

General Responsibilities

• Help coordinate the US Group data management in the Denver office.

• Help manage the PureSky brand assets and guidelines for the Denver location.

• Support legal tasks as needed.

• Cultivate positive business relationships. Perform other duties as required.

 

Qualifications:

• Bachelor’s degree or 2+ years of applicable work experience

• Two (2) or more year’s of progressive experience in customer service, sales, and/or administrative roles.

• Tech savvy, experience utilizing CRM systems, HubSpot preferred, and data processing.

• Superior communication skills both written and verbal.

• Experience with customer service, billing, collections, and contractual compliance.

• Organized, detail-oriented, must be able to manage timelines.

• Self-directed with the ability to work remotely without constant supervision.

• Experience with community solar is a plus.

• Positive attitude, and passion for renewable energy.

• Experience with New York Community Solar (CDG) regulations (DERS) a plus.

• Experience with HubSpot is a plus.

• Experience with Alteryx is a plus.

• Experience working with sensitive and personally identifiable information.

• Legal eligibility to work in the United States and travel through the US and Canada

Location: Denver, Colorado

Salary: $45,000 - $65,000 annually USD

Bonus Opportunity: 10% of base salary

Benefits: 

• Medical, Dental, Vision +

• Three weeks starting vacation

• Health and Wellness Reimbursement

• Competitive parental Leave

• Hybrid work environment

• Retirement Plan with Employer Match

• Being the change you wish to be in the world

Due to the number of applicants, we receive, if we do not reach out to you directly, we will not get back to you regarding your candidacy. We do thank you for your interest in PureSky Energy.

Equal Opportunity Employer:

At PureSky Energy, we know that fostering an inclusive workplace, which values diversity, inclusion, and belonging is paramount to our success. To fulfill our mission, we need people who come from all backgrounds and walks of life, who bring diverse perspectives with wide-ranging experiences, and who share in our common passion to drive innovation and change the global energy landscape.

PureSky Energy proudly embraces the principles of equal opportunity and inclusion. We are committed to providing opportunities for all employees and candidates. We ensure that all qualified applicants are considered for employment without regard to race, creed, color, religion, gender, gender identity, gender expression, age, sexual orientation, national origin, marital status, parental, pregnancy, citizenship status, veteran status, disability, or any other protected status protected by applicable law.

PureSky Energy is committed to making our application and interview process accessible to everyone, and we encourage applications from people with disabilities. If you require reasonable accommodation at any stage, please contact us at careers@pureskyenergy.com. In your application, we welcome you to specify your preferred pronouns (e.g. she/her/hers, he/him/his, they/them/theirs, etc.).

Join us in our mission in uniting communities for a sustainable future. We lead the charge in providing renewable energy solutions that invigorate progress, enhance lives, and will leave a legacy of environmental stewardship. Together, we can create a cleaner, brighter future for generations to come.

Applications will be assessed as received and the position filled once a suitable candidate has been identified. We thank all applicants for their interest; however, only candidates selected for interview will be contacted.

Questions?

Email us at careers@pureskyenergy.com to learn more about the position.